Pay Bill abroad - I cant access my O2 and cant receive text as the lines been cut off

[Clarke]

Hi, 

I am in the USA, I have a contract back home in UK and haven't paid the bill, I want to pay it but can't get access to my O2 as I don't have the sim card & the eSim which is on my friend phone back home has been deactivated due to no payment, 

I tried calling but keep being put on hold and no one answers for hours, is there any way I can speak to someone quickly, email or some how pay this bill? 

[madasaf1sh]

@Clarke 

There is no email support from o2, and hasnt been for many years as it is insecure. 

You will need to call the Payment Management Team via Skype ( Guide: A Guide to Skype ) on +44 800 902 0217

That is all we can tell you to do as this is a customer to customer forum

[Oxonian]

@Clarke 

Do you know how much you need to pay ? 

If you do, you can pay by bank transfer :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Clarke]

They are closed to call, can I speak to live agent without being signed into my o2?

[Bambino]

@Clarke This is a customer community. We have no access to account information. There will be no one to contact from O2 at this time of night. 8 am UK time is the best time to call Payment Management.

If you want to avoid problems like this in the future set up a Direct Debit when you return to the UK.

[madasaf1sh]

@Clarke 

The live chat can not take payments or deal with any financial transactions..  So as @bambino says they open at 8am UK Time, so that is either 3am ET or Midnight PST (If my brain is working )... 

[Clarke]

i have been on hold for over an hour - anyway to get thru  +44 800 902 0217 quicker?

[Oxonian]

@Clarke 

I have seen it said on this forum that calls sometimes drop-off at the O2 end. 

Hence, if you have been waiting so long, I suggest that you ting-off and try again in a few minutes. 

Unfortunately, there is no way to shortcut this. 👍