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Level 1: Joiner
Posts: 1
Registered: ‎25-04-2019

Pause or reduce payments

I will be away from uk for 3 months so will not use calls/data etc via my allowance only through WiFi is there any way you can reduce my payments as I won’t be using my allowance?
Posts: 76,470
Topics: 700
Registered: ‎14-01-2013

Re: Pause or reduce payments

Hi @Dale1 


Sadly not. O2 do not allow a pause or stop for any contract. You could speak to them about Flexing your tariff, although it won't be for the length of time you need



Just to add, this isn't customer services you are talking to, it's a community forum.

Welcome anyway  Welcome

*The Game Is On*

Posts: 0

Re: Pause or reduce payments

Only way you could reduce your payments is if you pay off what you owe on your contract & go into a classic payg sim 

Posts: 90,193
Topics: 539
Solutions: 11,782
Registered: ‎04-04-2012

Re: Pause or reduce payments

If you are going to another EU country you can use your allowances as you would do at home, subject to O2's fair use policy, but for 3 months you should be fine.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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