Parental controls

[ThomasLansdown]

Hi I was just wondering as I don’t have a credit card and live know where near a o2 shop Is there any way I can take parental control off
Many thanks Thomas Lansdown

[Cleoriff · Accepted solution]

Hi @ThomasLansdown 

All you need to know is here. https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

How do I prove I’m over 18?

There are two ways you can do this. Once you do, we’ll take off the filters and won’t ask again.

1. Go to one of our shops with photo ID (passport or driving licence).
2. Prove you have a credit card. We'll charge £1 to the card, which we'll then refund, either through your bill or with calling credit.

[MI5]

@ThomasLansdown 

It may or may not work so no guarantees, but try live chat and explain that you can't meet the normal criteria for removal and they may be able to help 

Guide: How to find help & contact O2 

[Cleoriff]

@ThomasLansdown 

I have just answered your private message.