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Level 1: Joiner
Posts: 1
Registered: ‎05-06-2018
Accepted Solution

Parental Filters

Why is it such a hassle to remover the parental filters from my devices?

As a 40 something male with no young children, I feel I'm old enough to use my own discretion as to what Websites I visit. (and No, Not ****** sites.)

I don't have a credit card, so according to O2, I need to visit a shop with either my passport or driving license to prove my date of birth... WHY? O2 already have this information floating around their customer profile of me. When I started my contract the shop assistant took my D.O.B and verified it against my driving license.

Why do I have to prove something 02 already know?

Posts: 98,427
Topics: 762
Registered: ‎14-01-2013

Re: Parental Filters

Hi @KwazyWabbit You could try calling customer services instead (on this occasion)

https://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 115,350
Topics: 571
Solutions: 15,770
Registered: ‎04-04-2012

Re: Parental Filters

Try live chat. They did mine no bother.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 79
Topics: 1
Kudos: 41
Solutions: 1
Registered: ‎31-05-2018

Re: Parental Filters

Hi Wave and Welcome to O2 Community Forum...! ...Where your mobile anxieties becomes enjoyable..! smiling It seams unfair...! but we all have to go through, we're living in an imperfect world and you are not alone...! ...They know if you are the account holder you are above the legal age... It doesn't make any sense...!

All the best of luck...! fingers crossed

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Posts: 115,350
Topics: 571
Solutions: 15,770
Registered: ‎04-04-2012

Re: Parental Filters

Contracts may be purchased and given to a minor, after all, everyone needs to be over 18 to get a contract anyway, but this is an OFCOM ruling that a customer must go through the request for age verification to get it removed.
Every sim has it set to ON by default on every network - it's the law Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Parental Filters

Hi @KwazyWabbit! Did you successfully get the parental filters sorted now, following the advice from @Cleoriff@MI5 and @Tsidkenu1es

 

Let us know if you need more help slight smile

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