Parental Filters

[KwazyWabbit]

Why is it such a hassle to remover the parental filters from my devices?

As a 40 something male with no young children, I feel I'm old enough to use my own discretion as to what Websites I visit. (and No, Not ****** sites.)

I don't have a credit card, so according to O2, I need to visit a shop with either my passport or driving license to prove my date of birth... WHY? O2 already have this information floating around their customer profile of me. When I started my contract the shop assistant took my D.O.B and verified it against my driving license.

Why do I have to prove something 02 already know?

[Cleoriff · Accepted solution]

Hi @KwazyWabbit You could try calling customer services instead (on this occasion)

https://www.o2.co.uk/contactus

[MI5]

Try live chat. They did mine no bother.
http://www.o2.co.uk/contactus

[Tsidkenu1es]

Hi  and to O2 Community Forum...! ...Where your mobile anxieties becomes enjoyable..!  It seams unfair...! but we all have to go through, we're living in an imperfect world and you are not alone...! ...They know if you are the account holder you are above the legal age... It doesn't make any sense...!

All the best of luck...! 

[MI5]

Contracts may be purchased and given to a minor, after all, everyone needs to be over 18 to get a contract anyway, but this is an OFCOM ruling that a customer must go through the request for age verification to get it removed.
Every sim has it set to ON by default on every network - it's the law

[EmilieT]

Hi @KwazyWabbit! Did you successfully get the parental filters sorted now, following the advice from @Cleoriff, @MI5 and @Tsidkenu1es? 

Let us know if you need more help