Parental Control

[Anonymous]

So, on Thursday evening I contacted yourselves through the live chat facility in order to remove the adult filter from phone internet browser. I was just informed this would be done within 24 hours.

However, instead it seems you have activated a further parental Control on my phone, which I was not given a pin to deactivate which is now blocking random websites and my apps including instagram and Groupon.

I have repeatedly tried to contact via live chat however there never seems to be anyone available.

Please sort this out ASAP!

[MI5]

Hi
There is only one adult content block which has to be removed by CS as long as you can meet the criteria and prove it.
There are no other O2 controlled blocks for apps or websites so it must be something else you have done, I'm afraid.

[Anonymous]

I'd suggest not using live chat and give cs a call on 202 contract or 4445
Payg.

Or nip into an O2 shop with id.

[Bambino]

This is a customer to customer forum. No one here can help you remove whatever block you have on your phone.

[Anonymous · Accepted solution]

Don't bother with live chat call up customer services

[FEDupp9]

What happens if o2 Customer Service cuts you off every single time in 15 months of you trying to resolve these issues? Solicitor?

[Anonymous]

Is this is relation to the issues you have raised on your other thread? Please go back to that thread and provide non personal details of the issues you are facing so we can see if we can help. Multiple threads on the same topic confuse everyone. @FEDupp9