If you log into your MyO2
http://www.o2.co.uk/myo2 you can track your orders under the section called "recent orders" but the info will only appear once your phone has been dispatched.
Other than that, you will have to speak to cs again
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)