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Paper bill

Anonymous
Not applicable

Hi, I would like from O2 a few paper statements from the last 4 years, 2 each year ?

Thank you

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viridis
Level 56: Guvnor
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You need to contact customer services on 202 or by any method at
Www.O2.Co.UK/contactus

View solution in original post

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viridis
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You need to contact customer services on 202 or by any method at
Www.O2.Co.UK/contactus
Message 2 of 10
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MI5
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You can print off going back 2 years in your My O2 http://www.o2.co.uk/myo2
I don't believe O2 keep any records beyond 2 years.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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It looks as if @Anonymous is another poster who thinks they are talking to O2 Customer Services... I hope they come back to read the advice given?...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 4 of 10
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Anonymous
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I remember reading once that records are kept upto 2 years then that's it
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jonsie
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I believe it's 2 years but thought the legal requirement was 6 years but if the OP calls customer service he may get clarification.

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Anonymous
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You can get bills going back 6 years but it might have to be done as a Subject Access Data Request which o2 will charge for.
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jonsie
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Cleoriff
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@jonsie wrote:

Some useful information here :

How can I get a copy of the information O2 store on me? - Help


Good find @jonsie  I have pinched the link to add to my collection...Happy Dance

Veritas Numquam Perit

Girl in a jacket
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jonsie
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@Cleoriff wrote:

@jonsie wrote:

Some useful information here :

How can I get a copy of the information O2 store on me? - Help


Good find @jonsie  I have pinched the link to add to my collection...Happy Dance


Still better to confirm first with customer service that the statements are available....

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