Paid via PayPal but o2 claim it’s not received

[Beechy169]

I paid on the 31st via PayPal however o2 have messaged me to say it’s overdue and my phone is now restricted.

I have been calling for over two hours, tried to message on the chat, emailed the email address PAYMENTADMIN@o2.com where the money was sent to and I am yet to speak to Someone…. 

[Bambino · Accepted solution]

@Beechy169 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

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