Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 4
Registered: ‎02-10-2018
Accepted Solution

Paid off device but 1 year left in contract

Hi,

I took out a 2 year deal through Carphone Warehouse which was 28 a month for device and Airtime (£10 + £18 billed separately) My o2 tells me I have paid off the device, yet my airtime bill only is now over £30 a month as standard.

What are my options for cancelling the contract and going Sim only? Or to another network for that matter. Will there be a cancellation fee on airtime with a year left? I believe it is an o2 unlimited 24 if that helps. Just spent 45 mins on livechat only to be cut-off! It also seems ridiculous that airtime now is more than handset and airtime a few months ago.

Thanks in advance
Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Paid off device but 1 year left in contract

[ Edited ]

Hi @Chrispee

 

Your best bet is to ring Customer Services

http://www.o2.co.uk/contactus

in the morning - 8-8:30am is the best time to avoid a long wait - and explain your situation, as we have no access to your account. 

 

Do not use live chat, speak to someone in Customer Services; they are better able to deal with account queries and can advise you on the best way forward.

 

Welcome to the forum, by the way Welcome

 

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Anonymous
Posts: 0

Re: Paid off device but 1 year left in contract

If it’s a deal with Carphone then it’s not a Refresh contract so you will have to pay off what’s left on the contract. Your monthly tariff x how many months left
Posts: 88,218
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Paid off device but 1 year left in contract

If you've had the contract for 24 months you are free to change to SIM only or upgrade to a new contract..
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎02-10-2018

Re: Paid off device but 1 year left in contract

I've had the contract for 12 of the 24..what I don't understand is why it is now £30 for only airtime yet was 28 for both airtime and handset a few months ago. Will speak to O2 later.
Level 41: Prodigal
Posts: 3,859
Registered: ‎26-03-2014

Re: Paid off device but 1 year left in contract

It might be the April RPI price rise - all contracts are subject to an increase around then.
But the price you are seeing is not just airtime - non o2 contracts (ie, non refresh) do not have separate amounts for the handset and the airtime.
They get 1 amount which is how much it will be (subject to an RPI increase) for the length of the contract.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Anonymous
Posts: 0

Re: Paid off device but 1 year left in contract

To understand it here’s my guide to how O2 Refresh works but is not available through avenues like carphone warehouse 

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Level 1: Joiner
Posts: 4
Registered: ‎02-10-2018

Re: Paid off device but 1 year left in contract

Hi, 

 

thanks for your replies all. I understand that as i didn't deal directly with O2, I'm not on refresh, but what baffles me still is that the original contract was very clearly £18 + £10 separately for airtime and device, they would be 2 different bills on my bank statement, yet now that the device plan is paid off (according to my O2) this has now jumped to just an Airtime plan (and 1 bill) of over £30 a month. Am i being stupid here? 

Posts: 88,218
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Paid off device but 1 year left in contract

What phone did you get?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎02-10-2018

Re: Paid off device but 1 year left in contract

I have a Galaxy S7