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Paid my bill today at £33.33 should’ve not been paying anything but you have to get out of my bank

Rich67
Level 1: Joiner
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I left you this week and I have paid £33.33 today out of my bank account. I got a text message and it said that I owed nothing please can you sort me this and get a refund? My telephone number is (REMOVED) My name is (REMOVED) Thank you 

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MI5
Level 94: Supreme
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@Rich67 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

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