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Paid for upgrade money gone out the bank but no email ECT and said shop was busy come back later

Anonymous
Not applicable
Fuming
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MI5
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Contact details for customer service here http://www.o2.co.uk/contactus you will also find a link to complaints there too.
With regard to your order, you will get an email when it is dispatched from O2. Delays are usually caused due to no stock of the item ordered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 7
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MI5
Level 94: Supreme
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Registered:
Contact details for customer service here http://www.o2.co.uk/contactus you will also find a link to complaints there too.
With regard to your order, you will get an email when it is dispatched from O2. Delays are usually caused due to no stock of the item ordered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
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jonsie
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The shop pages are taken offline around the time you posted for updates and maintenance. It's normally the same for My O2 

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Marjo
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Hey @Anonymous how are you doing this week? Did you get your upgrade all sorted in the end? Please let us know how you're getting on!

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Anonymous
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All sorted thankyou money was returned to account and upgrade is now here thank you for all your advise and help
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jonsie
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Marjo
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@Anonymous wrote:
All sorted thankyou money was returned to account and upgrade is now here thank you for all your advise and help

Lovely to hear that it was all sorted for you @Anonymous! Thanks for the update. smiling

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