Paid bill

[ZJ]

I have paid my bill this month, but I did it before my direct debit went out, but for some reason O2 have added a £5 charge with no explanation, can anyone help me out please?

[MI5]

@ZJ 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Bambino]

@ZJ Perhaps @Anonymous or @Thomaso1 can help explain the charge to you?

[Thomaso1]

Hi @ZJ. I will PM you now.

Thanks for the Tag @Bambino