cancel
Showing results for 
Search instead for 
Did you mean: 

Paid bill - over 56 hours and counting

Wilr
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Switched my payment method and payment wasn’t collected. I received a message when trying to make a call saying they’d put me through to the payment line. I actually paid the full device plan & airtime bill through my o2 app separately but still 3 days after doing so I’m unable to use my phone. Balance reads zero on app and even when I try and place a call it redirects me to payment line which also says my balance is zero. Unable to contact o2 through any medium currently. Any ideas? I’ve done the switching on and off my phone and toggling AirPlane mode but nothing is working. Thanks and any help much appreciated.
Message 1 of 6
351 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 127519 Posts
  • 614 Topics
  • 22167 Solutions
Registered:
You'll need to keep trying to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
348 Views

jonsie
Level 94: Supreme
  • 86976 Posts
  • 594 Topics
  • 5122 Solutions
Registered:
Message 3 of 6
346 Views

Martin-O2
Community Manager
Community Manager
  • 7998 Posts
  • 749 Topics
  • 93 Solutions
Registered:

Hey @Wilr did your account update overnight to reflect the payment you made? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 6
293 Views

Wilr
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi Martin
Paid on Saturday and still not working this morning (Tuesday) but I purposely over paid £1 and it worked instantly afterwards. Not sure if coincidental?
Message 5 of 6
283 Views

Martin-O2
Community Manager
Community Manager
  • 7998 Posts
  • 749 Topics
  • 93 Solutions
Registered:

It's likely a coincidence @Wilr but it's working now which is the main thing! If you have any further issues then let us know. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
274 Views