Paid bill not showing on account

[Nelaustin]

I have paid my device plan and it's come off my bank account but still showing online/the app that the balance is outstanding.. the airtime plan has been paid and shows that it's been paid.. any advice on what to do?

[Cleoriff · Accepted solution]

Hi @Nelaustin 

You probably need to give it a couple of days to update. There has been a billing problem with O2 for a couple of weeks now. They are working on a fix.