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Pac code

Cat12
Level 1: Joiner
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Just changed to 02 from ee. Have put in the pac code (3 days ago) to keep my old phone number but nothing has happened. What can i do
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Cleoriff
Level 94: Supreme
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Hi @Cat12 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Keep rebooting your phone. If you need to contact O2 then all numbers are in this guide

Guide: Coronavirus Community Help and Support 

The number 0800 587 4005 is one of the best to call

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122385 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Cat12 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Keep rebooting your phone. If you need to contact O2 then all numbers are in this guide

Guide: Coronavirus Community Help and Support 

The number 0800 587 4005 is one of the best to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
356 Views

Marjo
Former Staff
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Hi there @Cat12  hope you are doing well. Hopefully everything turned out ok with your number port but if you have any more queries don't hesitate to post again. slight_smile

Message 3 of 3
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