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Level 1: Joiner
Posts: 1
Registered: ‎08-06-2021
Accepted Solution

Pac Code

My pac code didn’t work so when I received the sim there was a new number. I want to keep my old number, how do I keep it?
Posts: 116,777
Topics: 575
Solutions: 16,224
Registered: ‎04-04-2012

Re: Pac Code

@Anonymous18 

Fill out the form here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

or call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,183
Registered: ‎31-03-2010

Re: Pac Code

@Anonymous18 Call customer service.

Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.

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