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Pac Code

Delirious1982
Level 1: Joiner
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Can somebody help please. I joined o2 a few days ago and requested a PAC from Smarty to transfer my number over. 

 

In the meantime, after receiving new phone and sim from o2 I realised how bad the coverage was and I called to cancel contract (within 14 days)  I was told the contract would be cancelled and PAC would not happen. 

 

Today, my Smarty sim was cancelled due to the PAC and I lost my number. 

 

O2 have said it hasn't been ported over, they reactivated my account and still shows new number. I bought a new snarty sim and used the pac code given, but it didn't work. 

 

Smarty blame o2. O2 say smarty still have my number. 

 

What do I do? Please help. 

 

 

 

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gmarkj
Level 66: Unequalled
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Sounds like the cancellation happened part way through the port.
I will tag one of the community o2 agents to see if they can help @Delirious1982 

@O2Lisa @megjess can you please help?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Lisa
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Morning all, thanks for the tag @gmarkj.

@Delirious1982 I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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gmarkj
Level 66: Unequalled
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Thanks Lisa!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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