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Level 1: Joiner
Posts: 2
Registered: ‎05-01-2017

Pac Code change over from vodaphone to o2

Has anyone had a similar issue with O2.

I have taken a new contract with O2 moving from vodaphone and wanted to take my number. Provided them with the pac code and this process was started yesterday around 10am i lost use of my old sim and phone with no service, and i have still not had any service on the new sim. I have online chatted with them twice, asking me to just wait, however i am getting fraustrated as no phone , with no signal and no data. I have switched it on and off every so often and tried searching manually but still coming up with no service. Has anyone got any other ideas? Surely this process should have been completed by now as its been 24 hours. 

 

Thanks in advance 

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Posts: 91,166
Topics: 747
Registered: ‎14-01-2013

Re: Pac Code change over from vodaphone to o2

[ Edited ]

@PJ_W 

Just keep rebooting your phone. If your old phone has lost service then it shouldn't be too much longer.

I will mention our account staff here in the hope they can check this out. @O2Kyle @O2Kayleigh @O2Emma  are you able to help please?

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Level 1: Joiner
Posts: 2
Registered: ‎05-01-2017

Re: Pac Code change over from vodaphone to o2

thank you for your message. 

 

It lost service 24 hours ago, so i have been rebooting my new phone and sim every so often to no avail. ?

 

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O2 Support
Posts: 20
Registered: ‎01-07-2020

Re: Pac Code change over from vodaphone to o2

Thank you for the tag @Cleoriff . I will send you a private message now @PJ_W 

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Posts: 91,166
Topics: 747
Registered: ‎14-01-2013

Re: Pac Code change over from vodaphone to o2

Thanks @O2Kayleigh thumbsup

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O2 Support
Posts: 20
Registered: ‎01-07-2020

Re: Pac Code change over from vodaphone to o2

@Cleoriff I am pleased to confirm this issue is resolved yahoo 

 

O2Kayleigh.

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Posts: 91,166
Topics: 747
Registered: ‎14-01-2013

Re: Pac Code change over from vodaphone to o2

Excellent news @O2Kayleigh Thanks so much wink

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