PREMIUM TEXTS

[Suz]

Hi, I'm the account holder and also have a family member on the account. Anyone know how to stop premium texts being used by the family member before I'm bankrupt. I've tried to call customer service but can't get through

[Suz]

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[Cleoriff]

Hi @Suz 

See advice here.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[MI5]

@Suz 

Guide: Tips to avoid unexpected charges on your bill 

[Suz]

Hi I've had an email with advice from a member but it's not showing here so I don't know how to reply to the member.

[Suz]

Oh it's here now 🤦. Thanks for the advice I'l look at it. Can I do this online ? -
Bar all Direct to bill debits
Bar Premium rate numbers
I've tried to call O2 but only taking upgrade or fraud calls

[Cleoriff]

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@Suz wrote:
Oh it's here now 🤦. Thanks for the advice I'l look at it. Can I do this online ? -
Bar all Direct to bill debits
Bar Premium rate numbers
I've tried to call O2 but only taking upgrade or fraud calls

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No @Suz , O2 have to apply those bars for you. Guide: How to find help & contact O2