on 08-10-2020 10:07
I have just been looking at my bills, not checked properly for a long time. thought the phone charges
were steep and found out that i have been paying for a premium number that i have never used. have sent a STOP ALL text to the number. how do i make sure that you 02 stop taking payments to this number. i cannot find a number to talk to someone. any help from you would be grateful
Maria
Solved! Go to Solution.
on 08-10-2020 10:28
Numbers to call O2 here Guide: Coronavirus Community Help and Support
Ask them to bar all charge to mobile and direct to bill charges.
Tips here Guide: Tips to avoid unexpected charges on your bill
on 08-10-2020 10:28
Numbers to call O2 here Guide: Coronavirus Community Help and Support
Ask them to bar all charge to mobile and direct to bill charges.
Tips here Guide: Tips to avoid unexpected charges on your bill
on 08-10-2020 13:27
on 08-10-2020 13:27
Hello MI5, thanks for pointing me in the right direction. I have now got sorted out, The premium numbers are now barred.
on 08-10-2020 14:20
on 08-10-2020 14:20