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PREMIUM NUMBER

Runnerbean
Level 1: Joiner
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I have just been looking at my bills, not checked properly for a long time. thought the phone charges

were steep and found out that i have been paying for a premium number that i have never used. have sent a STOP ALL text to the number. how do i make sure that you 02 stop taking payments to this number. i cannot find a number to talk to someone. any help from you would be grateful

Maria

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MI5
Level 94: Supreme
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@Runnerbean 

Numbers to call O2 here Guide: Coronavirus Community Help and Support 

Ask them to bar all charge to mobile and direct to bill charges.

Tips here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Runnerbean 

Numbers to call O2 here Guide: Coronavirus Community Help and Support 

Ask them to bar all charge to mobile and direct to bill charges.

Tips here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Runnerbean
Level 1: Joiner
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Hello MI5, thanks for pointing me in the right direction. I have now got sorted out, The premium numbers are now barred.

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MI5
Level 94: Supreme
  • 143403 Posts
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  • 27489 Solutions
Registered:
You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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