Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

PLEASE HELP!!!

Right, my pay and go go go allowance ends every month on the 21st, and i was wondering if i could top up before that date and i would still get my messeges, calls and data. 

Highlighted
Posts: 108,550
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: PLEASE HELP!!!

If you have enough credit on the 21st your allowances will kick in automatically.
If you wish to change your anniversary date to an earlier one you need to call CS on 4445 to request it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: PLEASE HELP!!!

The only issue with requesting customer services to start your allowances early is that you will loose any remaining you still have.

You can add a bolt on for data and a bolt on for minutes.
Highlighted
Posts: 108,550
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: PLEASE HELP!!!

Have you actually run out of any allowances or was it just a general enquiry?
It's fine to top up at any time during the month and as long as there is sufficient credit to buy your tariff on your anniversary date it will start again as normal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,180
Topics: 576
Solutions: 3,925
Registered: ‎04-01-2009

Re: PLEASE HELP!!!

Highlighted
Posts: 92,755
Topics: 751
Registered: ‎14-01-2013

Re: PLEASE HELP!!!

Just wondering why anyone would want to top up before that date....unless they had run out of something within their allowance?....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 108,550
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: PLEASE HELP!!!


@Cleoriff wrote:

Just wondering why anyone would want to top up before that date....unless they had run out of something within their allowance?....


Uninterrupted service.

If the top up is there as credit it will automatically restart the allowances rather than you having to top up to buy allowances on your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: PLEASE HELP!!!

[ Edited ]

@Anonymous wrote:

Right, my pay and go go go allowance ends every month on the 21st, and i was wondering if i could top up before that date and i would still get my messeges, calls and data. 


Welcome to the O2 Community @Anonymous 

 

I see you ahve already had some good advice so I don't want to muddy the waters.  However, if you have not already considered it you might want to have a look at Giffgaff  here  they are connected to O2 but offer more flexible tariffs that can be either recurring or you can choose a differnet tariff each month to suit your needs.  And if you like them you can even port your existing O2 number.  Worth at least a few minutes research.