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PAYG upgrade

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Anonymous
Not applicable

on ‎15-09-2013 10:55

on ‎15-09-2013 10:55

Hi all,

 

My mum's PAYG phone has finally packed uo so she needs a new one. I tried to get her one yesterday by O2 wouldn't sell me one without a new SIM and topping it up also which is a waste of time.

 

So my Mum is going to try to 'upgrade' her PAYG mobile over the phone. Will they do this if she can't call from her own mobile (as it's broken)? She can't register online as they need to text a code to her broken phone.

 

Cheers.

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Anonymous
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In response to Anonymous

‎15-09-2013 11:26 - edited ‎15-09-2013 11:28

‎15-09-2013 11:26 - edited ‎15-09-2013 11:28

@Anonymous wrote:
I'm on pay monthly already so couldn't upgrade payg. But thank you for the suggestion.

No worries.

 

Worth a thought.

 

An alternative would to be to purchase an unwanted upgrade etc from one of the well known high street stores such as CEX.

 

Hope all goes well and your mum gets a nice new shiny phone.

 

 

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Anonymous
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‎15-09-2013 10:57 - edited ‎15-09-2013 11:01

‎15-09-2013 10:57 - edited ‎15-09-2013 11:01

Hi,

 

 

They could have scanned her sim card if you took it with you, which sends a code to the phone for them to use to action the upgrade !

 

She could put her sim in another persons o2 or unlocked phone to receive the code or make the call !

 

PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min

 

 

 

or try Live chat at a push.

 

Not really recommended for account / upgrade issues.

 

http://www.o2.co.uk/mobile/contactus

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Anonymous
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In response to Anonymous

on ‎15-09-2013 11:04

on ‎15-09-2013 11:04

Thanks v much for your reply. I dropped in to the shop to save her a 30 mile trip and didn't have her SIM with me. Will try your other suggestions otherwise I guess she'll just have to make a trip! Cheers.
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Anonymous
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In response to Anonymous

‎15-09-2013 11:08 - edited ‎15-09-2013 11:12

‎15-09-2013 11:08 - edited ‎15-09-2013 11:12

@Anonymous wrote:
Thanks v much for your reply. I dropped in to the shop to save her a 30 mile trip and didn't have her SIM with me. Will try your other suggestions otherwise I guess she'll just have to make a trip! Cheers.

You're very welcome.

 

 

Are you on o2 as you could possibly have used your sim card to action the upgrade.

 

I've done this a few times for my partner and children.

 

The upgrade goes through on my payg account and i just give the phone to them.

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Anonymous
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In response to Anonymous

on ‎15-09-2013 11:19

on ‎15-09-2013 11:19

I'm on pay monthly already so couldn't upgrade payg. But thank you for the suggestion.
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Anonymous
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In response to Anonymous

‎15-09-2013 11:26 - edited ‎15-09-2013 11:28

‎15-09-2013 11:26 - edited ‎15-09-2013 11:28

@Anonymous wrote:
I'm on pay monthly already so couldn't upgrade payg. But thank you for the suggestion.

No worries.

 

Worth a thought.

 

An alternative would to be to purchase an unwanted upgrade etc from one of the well known high street stores such as CEX.

 

Hope all goes well and your mum gets a nice new shiny phone.

 

 

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