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PAYG top up activated bundle but took the £10 away?

Anonymous
Not applicable
When I usually top up I get the bundle of 1000 texts, 250 minutes, and 500MB of data and I also get the £10 I payed for the top up also.

When I topped up this time I got the bundle but not the £10?

Also tried to call customer services but they were busy. Thanks in advance
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Cleoriff
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Its virtual credit. It will be on your account but not seen yet. If you need to double check you could ring CS...but this is the way it works..http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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Sounds like Pay as you go go go tariff....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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For some reason you are now on the big bundle. You need to call customer service to check why your tariff has changed.

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MI5
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Ah, no, sorry, its a Big Bundle which doesn't let you keep the top up so you shouldn't have done previously.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
It takes £10 off for your allowances to be added on
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