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PAYG sim not recognised?

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Anonymous
Not applicable

on ‎24-09-2013 18:06

on ‎24-09-2013 18:06

I use the term 'not recognised' loosely!

 

It had been in my phone for a while, however the last time I used it was Jan this year, and now it just doesn't want to play ball?

 

I think I can probably answer my own question, but have I lost the number due to the length of time it was off air?

Is there anyway I am able to restore the number with a new sim card, or get this sim reactivated?

 

And where has the money that was on the card now dissapeared too?

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MI5
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‎24-09-2013 18:07 - edited ‎24-09-2013 18:08

‎24-09-2013 18:07 - edited ‎24-09-2013 18:08

Call CS and see what they can do for you. You should be OK if the number hasn't been reallocated.

Customer Service Number Charges

From your O2 mobile444525p per call*
From a landline0844 809 02225p / min**
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151842 Posts
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‎24-09-2013 18:07 - edited ‎24-09-2013 18:08

‎24-09-2013 18:07 - edited ‎24-09-2013 18:08

Call CS and see what they can do for you. You should be OK if the number hasn't been reallocated.

Customer Service Number Charges

From your O2 mobile444525p per call*
From a landline0844 809 02225p / min**
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎24-09-2013 18:18

on ‎24-09-2013 18:18

I had one reactivated after 8 months of unusage. If they reactivate the sim you will get the credit back on the sim. If the number has been reclaimed it won't be possible to reactivate and the credit is lost.

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