Solved: PAYG how to get refund for credit balance

Anonymous · ‎06-06-2017

Hi there,

After a LONG time with O2 on PAYG I am moving supplier and wondered if anyone knew if I can claim my credit balance back? I can't find anything about it online and there's no-one available on their chat to message them.

Any help would be appreciated.

Cheers

M.

MI5 · ‎06-06-2017

If you move away from o2 you lose any credit.
You can transfer the credit to an o2 contract if you upgrade but otherwise you will have to forfeit it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-06-2017

If you move away from o2 you lose any credit.
You can transfer the credit to an o2 contract if you upgrade but otherwise you will have to forfeit it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-06-2017

Unfortunately you cannot reclaim your credit. It's a case of use it or lose it imหafraid. The only way you wouldn't lose it is by taking a contract with O2 and credit would then be transferred to the new account.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-06-2017

Cheers, was thinking I could give to charity so thanks ...M

Anonymous · ‎06-06-2017

Cheers

MI5 · ‎06-06-2017

Great idea

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-06-2017

Charities will be very grateful. So many you can now make a text donation ☺️

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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PAYG how to get refund for credit balance

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