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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: PAYG first top up - Voucher? I never knew that!

Haha I've had guarav on live chat too.! It's surely a generic name? Ohhh and yes, they were useless.....

C.
Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Hi there 

 

Can you please ring 4444, try to top up, after the 3rd failed attempt your call will be transferred to pay and go customer services. 

They will be able to see your attempts and from the error report know what the problem is. If for some reason it is your Bank stopping it they can also send it to be investigated. 

Highlighted
Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

rosadosc is right.

 

After making a call using 202 it seems likely, although they can't be sure, that it's a security problem with my bank declining the top up process.

 

The answer is, you guessed it, to go to a shop and buy a voucher! 

 

Thanks to all for your advice.

Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Bought a voucher with my BLT lunchtime - I have credit !

Posts: 116,541
Topics: 573
Solutions: 16,140
Registered: ‎04-04-2012

Re: PAYG first top up - Voucher? I never knew that!

Mexican Wave

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Finally!

BouncyBouncy

Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Glad to hear mate
Posts: 84,388
Topics: 580
Solutions: 4,299
Registered: ‎04-01-2009

Re: PAYG first top up - Voucher? I never knew that!

Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

I knew you get bottles of water in O2 stores but they're stocking BLT now? That's service Smiley Happy
Posts: 84,388
Topics: 580
Solutions: 4,299
Registered: ‎04-01-2009

Re: PAYG first top up - Voucher? I never knew that!


@Anonymous wrote:
I knew you get bottles of water in O2 stores but they're stocking BLT now? That's service Smiley Happy

LOL