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PAYG first top up - Voucher? I never knew that!

Anonymous
Not applicable

I've just been told I've wasted ages trying to top up a new PAYG SIM for the first time. Online don't work, by phone don't work. Then I'm told the first top up needs to be done by voucher.

 

Not once does it say anywhere that this is necessary anywhere on the information I was given with the SIM. 

 

Thanks O2 for wasting so much of my time. Rubbish!

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gindygoo
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Haha I've had guarav on live chat too.! It's surely a generic name? Ohhh and yes, they were useless.....

C.
Message 31 of 40
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Anonymous
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Hi there 

 

Can you please ring 4444, try to top up, after the 3rd failed attempt your call will be transferred to pay and go customer services. 

They will be able to see your attempts and from the error report know what the problem is. If for some reason it is your Bank stopping it they can also send it to be investigated. 

Message 32 of 40
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Anonymous
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rosadosc is right.

 

After making a call using 202 it seems likely, although they can't be sure, that it's a security problem with my bank declining the top up process.

 

The answer is, you guessed it, to go to a shop and buy a voucher! 

 

Thanks to all for your advice.

Message 33 of 40
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Anonymous
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Bought a voucher with my BLT lunchtime - I have credit !

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MI5
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Mexican Wave

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 35 of 40
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Anonymous
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Finally!

BouncyBouncy

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Anonymous
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Glad to hear mate
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jonsie
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Anonymous
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I knew you get bottles of water in O2 stores but they're stocking BLT now? That's service slight_smile
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jonsie
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@Anonymous wrote:
I knew you get bottles of water in O2 stores but they're stocking BLT now? That's service slight_smile

LOL

Message 40 of 40
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