PAYG credit

[Anonymous]

Previously when i topped up say £10/£15 i had a month free O2/02 calls etc and at the end of 30 days i has the balance of the top up avail to Use eg £7 (the £3 was used during the 30 days to non 02 numbers ) now once the 30 day deadline that balance has now become zero, the unused credit just dissapears. Anyone experiancing this.  I have been with 02 for 15+ years same no, originally a contract then onto a payg, thankyou

[MI5]

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@Cleoriff wrote:

You will need to phone tomorrow best time between 8-8.30am. They did make changes to the tariff back in Oct 2014....but this was for new customers only. Or if you swapped you couldn't go back..

http://www.o2.co.uk/termsandconditions/archive/tariffs-and-bolt-ons/pay-and-go-charges-terms-o2-unli...

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No, but you can switch to International which is exactly the same as per my post above.

The tariff, it would appear, was not switched to the new sim when you swapped it but you can still get the same deal with International.

[Cleoriff]

True Rich but the OP has made no mention of changing their unlimited tariff....?? Or did they? Must go back and check...

Edited to add...they did say this post 4 "02unlimited ? I just want to get back to where i was, i did receive a replacement sim a few weeks ago would that change the tarrif".

[MI5]

See my post above yours.....
"The tariff, it would appear, was not switched to the new sim when you swapped"

[Cleoriff]

Yes seen it now Rich....just managed to play catch up....(multi-tasking is the word here tonight)