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PAYG auto-top up comes an hour after monthly free data expires

rgrocott
Level 1: Joiner
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on ‎20-03-2017 09:53

on ‎20-03-2017 09:53

Hi,

 

I'm on a monthly £10 PAYG scheme, where I get free texts/data for topping up every month. However, every month I get a notification that my freebies have expired, and then an hour or two later I get a notification that my top-up has been a success and I have free texts/calls again.

 

Is this just a problem with the order of the notifications, or do I really have one hour a month where I'll be charged for any texts or data usage? The expiry happens around 08:30 so it's very inconvenient as I'm travelling to work and want to be able to use my phone.

 

If it is a real problem, does anyone know how to fix it?

 

Thanks,

 

Robin

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MI5
Level 94: Supreme
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on ‎20-03-2017 10:00

on ‎20-03-2017 10:00

In my experience the top up is actually applied within minutes and I think it's just the text that is delayed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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