Solved: PAYG Topups.

MsSerendipity · ‎05-08-2016

I was lured by a text offering £15 extra credit if I topped up by £15, I usually topup by £10, but I really dont understand how the 'virtual' credit works, I already get free texts and web as part of my topup?

MI5 · ‎05-08-2016

It will be credit that you can use for calls.
It will be used before any actual credit that you have and before any allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-08-2016

It will be credit that you can use for calls.
It will be used before any actual credit that you have and before any allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-08-2016

Hi @MsSerendipity All you need to know about PAYG top ups here http://www.o2.co.uk/help/pay-and-go

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