PAC

[Janer]

I'm having trouble trying to port my number over. Have tried the website 4 times, waited 5 days and still no luck. Due to covid I can't phone customer services. Email says will be answered up to 5 days. I'm really close to cancelling whole contract and going back to vodaphone. Cannot use new phone as I really have to have my old number. Seriously not impressed with o2 customer service, especially when I can still speak to vodaphone!

[Bambino]

@Janer Try 0800 587 4005 first of the numbers in the link below. Choose any option. Even fraud or lost/stolen if necessary. O2 has handled its treatment of customers appallingly during this crisis. We are all customers here, so all we can do is sympathise.

Guide: Coronavirus Community Help and Support 

[Cleoriff]

Hi @Janer 

You can call customer services. You can also Skype them.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[Janer]

Thank you, but you can't call customer services, they will only deal with new customers, leaving customers or fraud, theft. They cut you off for any other problem.

[Cleoriff · Accepted solution]

@Janer 

They will deal with anyone if you get through. Try any number. Press any option even fraud.

I phoned them myself a few days ago and they dealt with my query, even though it was non urgent.

Try 0800 587 4005 first.

[Janer]

That number worked and I've got it all sorted! Thank you very much, really appreciate your help!

[Cleoriff]

@Janer 

You're welcome