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Pemgem
Level 1: Joiner
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I wish to cancel my sim only mobile account for iphone6s plus mobile number not in any sort of contracted period my contract officially end in October 2017 n just kept using my O2 sim until nearly a week ago but now upgraded with mobile.co.uk but still using02 but now on a twenty forty eight month contract £38 per month for unlimited texts unlimmeted minutes n 30GB per month with my new iPhone XR but need to cancel my 02 iphone6s plus SIM card only usage mobile number ending in 785 but keeping my one just set up ending 263

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Cleoriff
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Cleoriff
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MI5
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@Pemgem 

You need to call customer services on 202 and ask them to migrate your old number to the new account.

This will immediately cancel your old contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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My understanding is that he/she wishes to keep the new number and just to end the old contract so it needs closing as per the link.

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MI5
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Dunno, punctuation and paragraphs would have helped tho.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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@MI5 wrote:
Dunno, punctuation and paragraphs would have helped tho.

A thing of the past sadly. It doesn't seem to be of great concern to a certain generation.....frowning2

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