on 05-05-2020 12:13
on 05-05-2020 12:14
Not here sorry. You will have to contact O2.
All numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 05-05-2020 12:15
You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number