PAC Code

[Anonymous]

I've just come back to O2 but for the first time I'm keeping my old number. My previous service provider has given me the PAC code but what do I do with it now? I'm not sure where to go on O2 - I went into a shop and the person told me to do it online, they didn't tell me how though. I'd be greatful if anyone could give me any help of where to go as I've tried looking everywhere but can't find anything.

[Anonymous]

Here you go.
Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... CASE=12343
Theres a online form you need to fill in
https://www.o2.co.uk/apps/help/help?qid ... 0In%20Form

[Anonymous]

Thanks so much for that! I filled in the form but when I clicked submit it then took me to a query form - is that normal? :-s

[Anonymous]

Pass, ive never used that form before.
When I joined O2 a few years back I spoke to customer services on the phone & gave them my PAC.
Might be worth ringing customer service & asking.
Have your PAC handy & also the sim card number of the back of your new O2 sim card handy.

[Anonymous]

I wouldn't bother with the online form, just give customer services a ring, that way you know the ball has started rolling