Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎27-07-2020

PAC Code

I am trying to get PAC code since morning.. SMS channel does not work, it returned with a SMS response saying "we can't understand your request. Sorry". 


My O2 link to switch gives blank screen, call to customer services, after 35 minutes and 3 transfer got disconnected.


webchat after 3 transfer still not able to resolve. what do i do ? can we raise ofcom complain?

Posts: 115,740
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: PAC Code


Keep trying to call.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Calling at 8.00am is the best time to avoid a wait.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)