on 02-12-2018 10:23
Received my PAC Code, days ago O2 stated it word be ported out, I'm still no further forward after being told it would take 2-3 days, typical O2 will delay things, meanwhile can't do anything with the phone because it's in limbo, phone which I bought with another network, number doesn't exsit now, so once again I have a new phone which doesn't work, cheers O2!!
Solved! Go to Solution.
on 02-12-2018 10:49
You need to call customer services to chase it up but also make sure you turn your phone off and on to refresh the network
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 02-12-2018 12:13
I'm reading this that you are porting out?If so give the PAC to your new provider and it's then their responsibility.
If porting in then yes, chase customer service but 2-3 working days is normal. No porting is done at weekend so it's likely to happen on Monday. Always best to port at the eginning of the week.
on 02-12-2018 14:11
Chat can only issue a PAC for pay monthly customers and even then it's a tough ask as they will transfer you to or advise you to call Retentions.
Better to call in the first place