I have a P30 Pro and P20 Pro, both on o2 pay monthly. The P30 Pro has a wifi calling option with no problem, however the P20 Pro doesn't show this option in the settings menu.
I have checked on the web portal and it shows wifi calling is enabled, so everything should be set up properly. Any way I can force a refresh/update of my settings to show the wifi calling option?
@Mosmordor If that phone is on O2's approved list you need to get customer service to enable WiFi calling from their end. Call 202 from your mobile, or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
8 am is the best time to call.
Have you rebooted the phone?
You need to give it 24 hours after they have enabled it and then reboot again @Mosmordor
Is your phones software up to date @Mosmordor ?