Overseas charges

[Annoyed57]

I tried to query this at the time when in Jordan recently, but with no luck.  Now back home, so I'll try again.

I don't believe this is the correct place to raise this query, but can't see that O2 offer any other alternative to contact them. Which is poor.

I have been charged £42.917 for 25.28MB of date on 16th March. I don't understand why? The only time I accessed/was able to access the internet was via wi-fi. If I was logged into a local wi-fi, what does this charge relate to?

[MI5 · Accepted solution]

@Annoyed57 

Guide: How to find help & contact O2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Annoyed57]

Hi MI5,

Thank you for taking the time to reply.

As I originally posted, I agree, I do not believe this is the right place to raise this query. I guess I posted it out of frustration more than anything else as I couldn't find anywhere else to ask the question. Every search brought me back to here.  How come an organisation the size of O2 haven't got a simple 'Contact Customer Services' option??

Next, I'm not really a social media person and so have neither Facebook, Twitter or Instagram accounts. I know what they are, they just don't interest me. So that's that option out. I'm loathed to open an account / that can of worms just so that I can attempt to contact my mobile phone network supplier.

I suspect I'll end up having to pay the mysterious charge, mainly as I have no way of querying it with O2!  I'll then vote with feet and switch to another supplier, one with a Customer Services you can actually contact!

Regards

[Bambino]

@Annoyed57 Bottom of the page: Contact Us | Help, Support and Useful Numbers | O2

[MI5]

@Annoyed57 

How to contact O2 in the first line of my reply above.

I'll post it here again for you Guide: How to find help & contact O2 

[gmarkj]

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@Annoyed57 wrote:

I have been charged £42.917 for 25.28MB of date on 16th March. I don't understand why? The only time I accessed/was able to access the internet was via wi-fi. If I was logged into a local wi-fi, what does this charge relate to?

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Depending on your phone, turning it off/on or turning airplane mode on/off can cause it to connect to local data.

iPhones do this to register for iMessaging, Android phones do so for Google's Chat and both for visual voicemail.

Checking the tariff for Jordan, you should be paying £7.20 per MB - which would be £182!