Overpaying contract

[Anonymous]

Hi guys, I had began a new contract on the 7th December 2014 and when I had agreed to it I was told that I would be receiving student discount and at the store the guru told me she would activate it and that my bill would be reduced.
However after months of me going back to store over and over again and getting different messages for over a year and being told that I would be rang back by someone yet never did, today I found out that the guru in fact did not activate my student discount and that I was supposed to do so myself, however I was never told this and if I had I would have done it straight away.
I was told today also that their would be no chance of a refund, despite being told by another guru that I would be eligible for credit and that if I wanted to end my contract I would have to pay 180 pound.
This is an absolute disgrace to have been made to wait so long to finally get some answers, this has been one of the worst customer services I have ever received and I had to repeatedly travel 25 miles to the store to try and sort this out as nobody rang me despite being told they would ring me ASAP. It has completely put me off 02 and I will be taking my service to somewhere who actually cares about the customers.
Can anyone point me in the right direction so that I can make a formal complaint?

[Anonymous]

Thanks guys I'll keep you updated on the outcome of all this

[Anonymous]

Hope you get everything sorted :)!

[Anonymous]

Hey guys, I Got it sorted!  I have been given £75 of credit and a loyalty discount has been added to my bill for the remainder of my contract. Thanks for all of your help everyone 

[MI5]

Well done - great result

[gindygoo]

That's brilliant news, I'll bet you're glad you persevered.

Btw, you're welcome to hang out here anytime 😛 we're always looking out for new members. There's loads of interesting stuff on the O2 forum, and you can get help at anytime as there's usually someone around that'll try their best to steer you inn the right direction.

Charlie.

[Cleoriff]

Brilliant news @Anonymous Perseverance pays.... sometimes

[jonsie]

Absolutely delighted for you,  great news