cancel
Showing results for 
Search instead for 
Did you mean: 

Overpaying airtime/ bolt on bill

SarahLeigh123
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, 

 

This month I have purchased two bolt-ons, these will be added to next months bill.

 

What I'd like to know is whether I can make an overpayment of my airtime bill now to the value of the bolt-ons that I have purchased to ensure my bill next month is the same as what it usually is?

 

When I go through Myo2 to the 'Make payment' tab my balance is £0.00. If I select 'Other amount' and put in the value of the bolt-ons I've used and click update, it say's 'You're paying more than you owe'. Am I right in thinking if I proceed with this then it will essentially put my account into credit which will off set against the total of my next bill?

 

Thank you!

Message 1 of 5
971 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151646 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@SarahLeigh123 

Yes, your account will go into credit.

Your bill payment will still come out as normal later. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
969 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151646 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@SarahLeigh123 

Yes, your account will go into credit.

Your bill payment will still come out as normal later. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
970 Views

SarahLeigh123
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@MI5 wrote:

@SarahLeigh123 

Yes, your account will go into credit.

Your bill payment will still come out as normal later. 


Thanks for your reply. My balance is now reading a minus figure, just to confirm the minus is suggesting my balance is in credit and will be used towards my next bill?

 

 

Message 3 of 5
949 Views

jonsie
  • 95545 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

MI5
Level 94: Supreme
  • 151646 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@SarahLeigh123 

Yes a minus is a credit 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
928 Views