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Overdue bill

ChrisShar
Level 1: Joiner
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Hi my bill is over due to my debit card being compromised and I had to cancel my card. There are no funds in it due to it all going missing, and I can't pay my bill and I cannot get in contact with anyone to talk about it. I have called 3 different numbers which have not helped. I need to talk to someone ASAP.

Regards.

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Bambino
Level 74: Whizz kid
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@ChrisShar 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
  • 18700 Posts
  • 913 Topics
  • 2302 Solutions
Registered:

@ChrisShar 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG

I DO NOT WORK FOR O2



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ChrisShar
Level 1: Joiner
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I have tried that number already. the only options I have to select from are if my phone is lost or stolen and go to 2 website. not one option to talk to some one to discuss my issue. I am getting calls from o2 and they are only automated calls to pay my bill so they are not helpful either. Social media are just pointing me to the number I have already tried same as yourself

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MI5
Level 94: Supreme
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@ChrisShar 

You need to call at 8.00am as soon as they open and before anyone else does so as to mis the call queues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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