on 24-03-2020 16:01
In the last few months I have switched to a different network but recently have recived a text message from o2 stating that I have an overdue bill of £5.04... obviously I don't have full access to my o2 account and my DD was removed. I can't seem to get through to anyone via phone, and their online chat box is not functioning on the website. Has anyone had this trouble before and have any suggestions?
24-03-2020 16:03 - edited 24-03-2020 16:04
24-03-2020 16:03 - edited 24-03-2020 16:04
You should still be able to access your account online (but not in app) http://www.o2.co.uk/myo2
Failing that, you'll need to try and call customer services - early morning is best http://www.o2.co.uk/contactus
on 24-03-2020 16:12
on 24-03-2020 16:12
24-03-2020 16:17 - edited 24-03-2020 16:18
24-03-2020 16:17 - edited 24-03-2020 16:18
@NL This is not a good time of day to be trying to get through to customer service even in the best of circumstances. In the current situation it's probably nigh on impossible. Your best chance of getting through without too long a delay is 8-8.30 am.
As trivial as the amount is, you need to get this resolved. I'm sorry to say that O2 have been known to put negative markers on people's credit scores for amounts as low as this, which could impact you for years to come. We've seen stories on here many times. Hope you're able to get through eventually to get this sorted out.