cancel
Showing results for 
Search instead for 
Did you mean: 

Overcharged

SharonP
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Despite 2 phone calls and the promise of a credit I have been charged for insurance I never requested. It has been added 6 month into the contract. How do I get this money back. Customer service has been awful?

Message 1 of 7
444 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@SharonP 

I'll ask one of our account advisors to help here @O2Lisa is on this morning at 8am. Keep checking this thread as she will want some info from you via private message.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
440 Views

pgn
Level 74: Whizz kid
  • 35218 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

Hi @SharonP - I'll tag a Forum Advisor @O2Lisa to see if she can help you later this morning when she gets in. Keep an eye on your Private Messages icon, the 'envelope' at top-right if on a PC, or the "Messages" option when you tap on your avatar at top-right if on mobile or tablet. It may help if you have your O2 and bank/DirectDebit account details to hand, including where and when you took out your contract, if you have them handy.

Good luck.

Message 3 of 7
439 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@pgn  Snap 😂 @O2Lisa Double tagged today x

Veritas Numquam Perit

Girl in a jacket
Message 4 of 7
436 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Thanks for the tags @Cleoriff@pgn 😊

@SharonP I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 5 of 7
420 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thanks @O2Lisa 😉

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
403 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

You're welcome @Cleoriff 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 7 of 7
395 Views