Overcharged!!!!!

[Alan_Haden]

Looking at my account on my O2 app, I can see that you are about to charge me £45 for a bill that should be arount £30.

No additional charges have been applied, this is obviously a mistake.

I'm trying desperately to contact you about this but because of the Covid 19 problems, I can't speak to anyone.

Please get in touch.

[MI5]

Check breakdown in your MyO2 for details.

[Alan_Haden]

The account is data only.

I have remained within the agreed limit.

No addition charges have been applied.

I am being charged £45 for a service that should be around £30.

[gmarkj]

Is it a first bill?
That would cover a month and a bit.
Other than that you need to check your account to see what the additional charges are for.

[Alan_Haden]

Please read... There are no additional charges applied.

This is my 3rd bill. 

[gmarkj]

Apologies.
Then you need to call customer services and ask why.
What is the tariff price?

[Cleoriff]

@Alan_Haden 

We aren't O2. We are customers like yourself. If you are disputing your bill we have no access to it. Try customer services Guide: How to find help & contact O2 

[jonsie]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Mi-Amigo]

@Alan_Haden 

Some useful advice from members, who, like yourself are customers not O2 staff, and, as they advise, if you dispute the charges on your bill you will need to contact Customer Services.

It might also be worth checking out this Guide on How to avoid unexpected charges on your bill -

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182... 

Good luck with sorting out and resolving your issue.