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Overcharged

Anonymous
Not applicable

My sister has broke her phone, its not in use, she has been overcharged £20 which has generated a £42 unarranged overdraft useage fee. She is distraught to say the least- she cant afford this, she has no mean to contact O2 to resolve this issue, the bank are charging her each day she is overdrawn, again she does not use this phone- yet they took out 4 seperate payments in the space of 2 days. 

 

On behalf of my sister (who is crying) I am requesting a refund, and compensation for the bank overdraft fees. This has happened to my sister in June 2016 and the O2 staff told her it was fraud. 

 

Can someone please resolve this ASAP.

 

 

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adamtemp64
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only by contacting o2  via these methods will it be resolved  http://www.o2.co.uk/contactus as we are all customers here

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adamtemp64
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only by contacting o2  via these methods will it be resolved  http://www.o2.co.uk/contactus as we are all customers here

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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They will still bill you regardless of whether the phone is broken or not. Use the sim in another o2 phone to call customer service or use a landline 

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Cleoriff
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I know this is hindsight now but the fact remains whether the phone was broken or not your sister was on a contract which she signed up for. Had she contacted O2 as soon as she got into difficulty with payment then they may have arranged some sort of payment plan for her....This has gone on for 7 months and I expect it has all got out of hand.

Best advice given above. She has to ring customer services on the link shown above. There is a landline number shown. She must do this asap @Anonymous

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madasaf1sh
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Has @Anonymous has said just because the phone is broken doesn't proclude your sister from paying the bill im afraid..

Both the airtime and refresh plan are still payable..

Has your sister contacted the bank? and invoked the Direct Debit Guarantee, especially if o2 have taken the funds twice. Your sister should also get the charges refunded by o2, but she will have to provide a bank statement with these on.

Can your sister get to an o2 store? or as has been advised use a land line or another handset with her sim in it..

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Bambino
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@AnonymousThis is not customer service. Please follow the advice and link given above. If you cannot use the sim in another phone you can call customer service from a land line or any other mobile on this number: 0800 032 1402.

I DO NOT WORK FOR O2



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MI5
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If the bill went unpaid they will charge you the full amount remaining to close the contract out completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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What is the 'overcharge' for exactly and how do you interpret it as such. She really needs to call and speak to debt management.

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