Overcharged

[Anonymous]

I cancelled my insurance 3 months ago and have been continued to be charged

No one on live chat is responding
There are long waits on the phone and in stores

[madasaf1sh]

Unfortunately you will have to persevere on the phones.

Here are the alternative ways to cancel your policy:
14. Notices Notices that We wish to serve on You will be sent by post, email or SMS text message using the details You provide to Us when purchasing Your policy and as updated by You during the Term of Cover.
If You wish to serve a notice on Us this can be done by:
• post to: O2 Insure, Brightstar Insurance Services, Weston Road, Crewe, CW1 6BU;
• email to: O2customersupport.uk@brightstar.com;

• phone on: +44 (0) 344 809 0202 (free of charge from an O2 phone or charged at the national rate from a landline).

[Anonymous]

That means that it wasn't cancelled as you were led to believe

[jonsie]

I would always call in preference to live chat.