This is a customer forum @Anonymous so you need to talk to customer service about your issues http://www.o2.co.uk/contactus
if tou look in your myo2 http://www.o2.co.uk/myo2 it will explain the charges though.
If the money was taken in error ask your bank to recall the funds under the direct debit indemnity guarantee.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
