on 23-01-2017 20:14
on 23-01-2017 20:14
My sister has broke her phone, its not in use, she has been overcharged £20 which has generated a £42 unarranged overdraft useage fee. She is distraught to say the least- she cant afford this, she has no mean to contact O2 to resolve this issue, the bank are charging her each day she is overdrawn, again she does not use this phone- yet they took out 4 seperate payments in the space of 2 days.
On behalf of my sister (who is crying) I am requesting a refund, and compensation for the bank overdraft fees. This has happened to my sister in June 2016 and the O2 staff told her it was fraud.
Can someone please resolve this ASAP.
Solved! Go to Solution.
on 23-01-2017 20:17
on 23-01-2017 20:17
only by contacting o2 via these methods will it be resolved http://www.o2.co.uk/contactus as we are all customers here
on 23-01-2017 20:17
on 23-01-2017 20:17
only by contacting o2 via these methods will it be resolved http://www.o2.co.uk/contactus as we are all customers here
on 23-01-2017 20:32
They will still bill you regardless of whether the phone is broken or not. Use the sim in another o2 phone to call customer service or use a landline
on 23-01-2017 20:59
on 23-01-2017 20:59
I know this is hindsight now but the fact remains whether the phone was broken or not your sister was on a contract which she signed up for. Had she contacted O2 as soon as she got into difficulty with payment then they may have arranged some sort of payment plan for her....This has gone on for 7 months and I expect it has all got out of hand.
Best advice given above. She has to ring customer services on the link shown above. There is a landline number shown. She must do this asap @Anonymous
Veritas Numquam Perit
on 23-01-2017 21:03
on 23-01-2017 21:03
on 23-01-2017 21:04
on 23-01-2017 21:04
on 24-01-2017 07:49
on 24-01-2017 07:49
on 24-01-2017 09:32
on 24-01-2017 09:32
What is the 'overcharge' for exactly and how do you interpret it as such. She really needs to call and speak to debt management.