Overcharged on final bill now living abroad

[Anonymous]

I have cancelled my O2 pay monthly contract and now have pay as you go but using same PAC number. I have now moved abroad.

I had an iPhone 4s contract of £36 per month with 5 months remaining. When I contacted O2 to inform them of my leaving I was quoted £183 + final month bill. I estimated this as maximum £223 final bill. Today I received an ebill for £402.

I have logged in to check my bill online but because I changed to pay as you go I can't view previous contract bill. Can anyone advise how I go about finding out about extra charges?

[MI5 · Accepted solution]

Call or web chat is your only chance of finding out http://www.o2.co.uk/contactus

[Liquid]

Your best bet would be to use live chat seeing as your out of the country;

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...

If you have no luck with them you'd have to call CS international number which can be costly:(

Let us know how you get on and ill dig out the number for you.